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Terms and Conditions

The following are the Terms and Conditions of orders placed with Yoshie&Nico. On ordering from Yoshie&Nico you confirm your agreement to these Terms and Conditions.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Accepted Methods of Payment

There are two primary methods of payment for goods ordered:

Card payments can be made using any of the following methods:

Visa

Visa Delta

Visa Electron

Maestro/Switch/Solo

Mastercard

Please note that we do not accept American Express cards. If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

Payment after placing order online (Offline Payments)

If you do not wish to pay online, please complete the online order form and further instructions will be presented.

The following methods of payment are accepted:

  • Postal Order If you are paying by postal order please make them payable to Yoshie&Nico and put your order number on the back. Send your postal order to the following address:

    Yoshi&Nico
    Unit 2
    20 Caxton Way
    Watford Business Park
    Herts
    WD18 8UA

    Payments by postal order may take up to 10 working days to clear in full, after which we will process your order and despatch your goods.

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method.

We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price.

We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Note:
Yoshie&Nico does not invite purchases from outside of the European Union (EU); and therefore all transactions will be subject to UK VAT. You are advised not to place orders with a shipping destination outside of the EU using the available options(which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs);? in doing so you agree to accept the VAT levied against your purchase.

Your Right to Cancel

You can cancel your contract with Yoshie&Nico within 7 days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Protection Regulations (DSR).

You should inform Yoshie&Nico in writing, either by post or by e-mail.

If your order is in transit or you have already taken receipt of it, then to cancel this contract you must return the unwanted item/s together with the reference number provided.

You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty or mis-described. Please review the returns policy detailed below.

The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited for the goods within 30 days of notifying Yoshie&Nico of the cancellation.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.

Delayed/Lost Delivery

If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise Yoshie&Nico of the delay/loss.

In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration from which you will need to complete and return.

Where a refund is requested, the non-delivery declaration from must be returned complete before a refund can be authorised.

The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the freepost address supplied with the form.

Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.

  • Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.

  • Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.

This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration from. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.

Duplicate forms can be requested from Yoshie&Nico.

Returns Policy

At Yoshie&Nico we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days).

Providing your return is confirmed as faulty on testing by our returns team, the return is free of charge, however there will be a charge of ?2.60 made to your order if the return is not faulty.

For orders outside of the UK Mainland we recommend using? a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Parcels should be up to 50 x 30 x 30cm and no heavier than 10kg.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults etc.). In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 30 days

You can return unwanted goods within 30 calendar days of delivery and we will refund you the price paid for the goods – you are responsible for return postage cost.

For orders outside of the UK Mainland we recommend using? a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Parcels should be up to 50 x 30 x 30cm and no heavier than 10kg.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, Memory, Media Cards or similar products. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by Yoshie&Nico for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

Manufacturer’s Warranty

Outside of the 30 day faulty return period, returned items cannot be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.

For repairs/replacements under manufacturer’s warranty for any item please complete our online returns form and return the faulty product to Yoshie&Nico. Please include the reference number provided to ensure your return is processed without delay.

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to Yoshie&Nico within 5-10 days of dispatch from our warehouse.

Reasons given are the following:

  • Addressee has gone away
  • No Answer
  • Address Incomplete
  • Address Inaccessible
  • Addressee unknown
  • Refused
  • Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless Yoshie&Nico receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by Yoshie&Nico until new instructions are received from you.? If after 30 days from the original dispatch date you have not contacted Yoshie&Nico then your order will be disposed of and a recycling charge made to your account.

Note:

In the event the delivery address needs to be amended, please contact our Customer Relations Team within 48 hours either by Email or by phoning 0xxx xxx xxx during our opening hours.

Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.

Recycling charges will be applicable to the product/s requiring recycling.

Promotional Codes

Promotional codes are only valid online and need to be entered in the shopping basket to obtain discount.

Promotional Codes cannot be used in conjunction with any other promotional codes.

Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.

Information You Provide To Us

The following applies to any information you provide to us, for example during any registration or ordering process.

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’). If you would like to request information or review or modify any part of your personal information then you should e-mail us at Yoshie&Nico.com

If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'

Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Yoshie&Nico. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or SMS you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and Yoshie&Nico.

Fraud

Yoshie&Nico will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.